Freshworks Off Campus Drive 2023 for Customer Success Specialist Position | Freshers Freshers Drive 2022 | Off Campus Jobs

 

Freshworks Off Campus Drive 2023 for Customer Success Specialist Position | Freshers Freshers Drive 2022 | Off Campus Jobs

Job Role	Customer Success Specialist
Job Type	Full Time
Experience	Freshers
Qualification	Any Degree
Year Of Passing	Any
Salary	Not Disclosed
Job Location	Chennai, Tamil Nadu, India
Last date	Before Link Expires

Freshworks Off Campus Drive 2023 for Customer Success Specialist Position | Freshworks Freshers Drive 2022

About Company:-

Freshworks offers innovative software for customer engagement, catering to businesses of all sizes. The software makes it effortless for teams to acquire, retain, and maintain customers. With Freshworks SaaS products, businesses have an all-encompassing view of their customers, making it user-friendly, easy to implement and delivering a rapid return on investment. Based in San Mateo, California, Freshworks has a global team of over 3000 employees working in offices worldwide. The company boasts of over 40,000 paying customers worldwide, including well-known brands such as Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

Name Of Organization:-

Freshworks

Job Description for Freshworks Customer Success Specialist Position 2023:-

•  Engage proactively with customers using the engagement model (based on customer segment) laid out
•  Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
•  Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
•  Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
•  Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
•  Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
•  Own two key metrics (Increase Product-Adoption & Customer Retention)
•  Use customer management tool (Natero) (Training will be provided to get familiar)
• Implement and support compliance to Freshworks compliance and information security processes

Roles and Responsibilities for Freshworks Customer Success Specialist 2023:-

• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
• Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
• Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
• Own two key metrics (Increase Product-Adoption & Customer Retention)
• Use customer management tool (Natero) (Training will be provided to get familiar)
• Implement and support compliance to Freshworks compliance and information security processes

Qualifications required for Freshworks Off Campus Drive 2022 for Software Engineer Position:-

Proven track record of establishing themselves as a strategic trusted advisor to clients

• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.
• Very Strong written and verbal presentation/communication skills (ESSENTIAL).
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval.
• Bachelor's Degree in Computer Science + Business Education preferred.

Skills Required for Freshworks Software Engineer Position 2022:-

• Proven track record of establishing themselves as a strategic trusted advisor to clients.
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.
• Very Strong written and verbal presentation/communication skills (ESSENTIAL).
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval.
• Bachelor's Degree in Computer Science + Business Education preferred.

Freshworks Selection/ Recruitment Process 2022:-

• Shortlisted profiles will be invited to a coding challenge. We will send out invites in a periodic manner and give one week to complete it.
• All our interviews will be virtual video interviews on Zoom, since we are all working remotely for the time being.
• We will plan multiple interview drives - they may be spread over 2-3 dates to accommodate all candidates.
• Given the context of Covid and remote work – Freshworks is working partially remotely (as things stand today). While we have office locations in Chennai, Bangalore and Hyderabad – we are open to hiring in all these locations, but the majority of our teams are based out of Chennai.
• We are also tentatively looking at expanding to newer locations and will take your preference in case you wish to be based out of these locations in the future.
• We are also slowly returning back to the office in phases, and will expect those hired to work out of one of the three offices upon joining.

How to apply for Freshworks Off Campus Drive 2023 for the role of Customer Success Specialist?

Check Below For Freshworks Customer Success Specialist Engineer Apply Link

Freshworks Off Campus Drive 2023 for Customer Success Specialist Position | Freshworks Freshers Drive 2022 | Off Campus Jobs